Topaz Bathrooms Ltd
Terms & Conditions
1. Acceptance of Estimate
1.1 Acceptance of any estimate must be confirmed in writing by email or letter.
1.2 No contract shall exist until the required labour deposit has been paid and acknowledged by Topaz Bathrooms Ltd.
1.3 The estimate should be read in conjunction with the accompanying Project Guide and any attached documents.
2. Estimate Validity
2.1 Estimates are valid for 30 days from the date issued unless otherwise stated.
2.2 Following this period, prices may be subject to review due to supplier price changes, material costs or market conditions.
3. Booking, Commitment Deposit & Design Process
3.1 A booking and commitment deposit is required to secure a fitting date and reserve diary time for the customer’s project.
3.2 Booking dates are allocated on a first-come, first-served basis and are not confirmed until the required deposit has been received and acknowledged by Topaz Bathrooms Ltd.
3.3 Once the deposit has been received:
· The fitting date will be reserved.
· Design work and project planning may commence.
· Product selection support will be provided in line with the agreed project route and budget/specification level.
· Supplier advice, showroom time and administration work may be carried out on the customer’s behalf.
3.4 The deposit will normally be deducted from the final labour balance unless it is retained in accordance with the cancellation terms below.
3.5 The deposit is separate from any product payments and is intended to confirm commitment, secure diary time and cover pre-start planning, design and administration work where applicable.
3.6 Initial design work may include a design based on the agreed brief, budget range, survey information and customer selections. Reasonable amendments may be included as set out in the Project Guide or accompanying correspondence.
3.7 Additional design revisions, changes of direction, repeated redesigns or major specification changes may be charged separately or may require revised pricing before further work proceeds.
3.8 Topaz Bathrooms Ltd reserves the right to pause design, quoting or ordering work if clear decisions, approvals or requested information are not provided by the customer within a reasonable time.
4. Product Orders & Payments
4.1 Products and materials must be paid for prior to ordering unless agreed otherwise in writing.
4.2 Ownership of all supplied products remains with Topaz Bathrooms Ltd until paid for in full.
4.3 Product availability is subject to supplier stock levels and manufacturer lead times.
5. Customer Changes, Specification Choices & Budget Levels
5.1 Customers may be guided towards a suitable specification route or budget level based on the agreed brief, survey information and product choices.
5.2 Budget levels, product allowances and specification guidance are provided to help set expectations. They do not guarantee a fixed final price unless all products, works and finishes are confirmed in the written estimate.
5.3 Upgrading products, changing layouts, adding features or selecting items outside the agreed allowance may alter the project price, lead time and installation programme.
5.4 Customers may request changes to the project specification at any stage, but any change after the estimate has been accepted may require repricing.
· Supplier cancellation charges.
· Restocking charges.
· Additional labour costs.
· Additional design, administration or project planning time.
· Project delays or changes to the agreed fitting date.
5.5 Any additional costs will be discussed with the customer before proceeding wherever reasonably possible.
5.6 Customer-supplied products, internet-purchased items or products sourced outside Topaz Bathrooms Ltd are not covered by our product supply responsibility, supplier support or manufacturer warranty handling unless agreed in writing.
6. Hidden Defects & Additional Works
6.1 Estimates are based upon visible conditions at the time of survey.
6.2 Hidden defects may only become apparent during removal of existing fittings and finishes. Examples include:
- Water damage.
- Rotten flooring.
- Defective pipework.
- Unsafe electrical installations.
- Structural defects.
6.3 Additional works arising from hidden defects are not included in the original estimate and may incur additional charges.
6.4 Wherever reasonably possible, such works will be discussed and approved before proceeding.
7. Electrical Installations
7.1 Unless specifically stated, estimates exclude upgrades required to bring existing electrical systems into compliance with current regulations.
7.2 Additional electrical works identified during the project will be discussed and priced separately.
7.3 Electrical certification will be supplied where required and applicable.
8. Project Duration
8.1 Project durations are estimated only.
8.2 Completion dates may be affected by:
- Customer variations.
- Hidden defects.
- Supplier delays.
- Circumstances beyond our reasonable control.
8.3 Topaz Bathrooms Ltd will endeavour to minimise disruption and keep customers informed of any significant delays.
9. Access to Property
9.1 Customers shall provide reasonable access to the property during normal working hours.
9.2 Customers shall ensure that water and electricity supplies remain available throughout the project wherever practicable.
9.3 The working area should be cleared of personal belongings and valuables prior to commencement.
10. Waste Disposal & Parking
10.1 Unless specifically stated in the estimate, disposal of general installation waste will be included as part of the project. This may include packaging, removed bathroom fittings and general waste arising from the installation.
10.2 Specialist waste, hazardous materials, contaminated materials, asbestos, excessive building rubble, or items not directly connected with the agreed works are not included unless agreed in writing and may incur additional charges.
10.3 Customers must provide suitable access for loading, unloading and removal of waste. Where parking permits, visitor permits, loading restrictions, congestion charges or other parking costs apply, these must be arranged or paid for by the customer unless otherwise agreed in writing.
10.4 Topaz Bathrooms Ltd will take reasonable care to keep the working area tidy during the project; however, some temporary storage of tools, materials and waste may be required while works are in progress.
11. Payment Terms
11.1 Product payments are due before products are ordered.
11.2 Labour payments may be requested in agreed stages during the installation, based on the progress of works completed. The staged payment schedule will be set out in the estimate, accompanying letter, or otherwise confirmed in writing before the project starts.
11.3 Staged payments are intended to reflect work carried out and materials supplied up to each stage. Topaz Bathrooms Ltd will not request payment for labour work that has not yet been undertaken, except where materials, products or agreed pre-start costs have already been ordered or committed to on the customer’s behalf.
11.4 Where a staged payment becomes due, payment should be made promptly to avoid delays to the continuation or completion of the project.
11.5 Final payment is due upon practical completion of the project unless otherwise agreed in writing.
12. Cancellation Policy
12.1 If the customer cancels the project before products have been ordered, any deposit paid may be retained to cover design work, administration, showroom time, supplier communication, pre-start planning and loss of reserved diary time.
12.2 Where additional design revisions, revised layouts or specification changes have been requested before cancellation, Topaz Bathrooms Ltd may also retain or charge a reasonable amount for the additional time incurred.
12.3 If products have already been ordered, the customer shall be responsible for:
- Ordered products.
- Non-returnable items.
- Supplier cancellation charges.
- Supplier restocking charges.
12.4 Topaz Bathrooms Ltd reserves the right to cancel a project due to circumstances beyond its reasonable control, in which case any unused monies paid shall be refunded.
13. Warranty
13.1 Topaz Bathrooms Ltd provides a 12-month workmanship warranty from the date of practical completion.
13.2 The warranty covers faults directly resulting from workmanship.
13.3 The warranty does not cover:
- Manufacturer defects.
- Wear and tear.
- Misuse or neglect.
- Accidental damage.
- Damage caused by third parties.
- Customer-supplied products.
13.4 Manufacturer warranties remain the responsibility of the product manufacturer.
14. Photography
14.1 Photographs may be taken during and after installation for:
- Quality control.
- Record keeping.
- Marketing purposes.
14.2 No personal customer information will be published without consent.
15. Complaints & Dispute Resolution
15.1 Any concerns should be raised with Topaz Bathrooms Ltd as soon as possible.
15.2 Complaints should be submitted in writing where practical.
15.3 We will investigate complaints promptly and seek to reach a fair resolution.
15.4 Both parties agree to attempt to resolve disputes amicably before commencing legal proceedings.
16. Insurance
16.1 Topaz Bathrooms Ltd maintains Public Liability Insurance with cover up to £5 million.
17. Governing Law
17.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Note: These Terms & Conditions are intended as a practical business document. Topaz Bathrooms Ltd may wish to obtain legal review before issuing